CRA is a modern cloud scale platform for Cisco Unified Communications Environments
Do you need...
Meaningful call analytics?
To block unwanted calls?
Add Kari's Law E911 notification capabilities?
Easier Cisco UC troubleshooting tools?
CRA can help
CRA BENEFITS
Intuitive analytics
Provides deep Insight into your UC environment
Call Blocking
Block unwanted calls very easily
E-911 Notifications
Easily add Kari's Law 911 notification capabilities
Troubleshooting
Troubleshoot voice and video quality issues
HOW CRA WORKS
Track Phone Usage
Track Phone Usage
Track Phone Usage
Troubleshooting
Troubleshooting
Alerting
Alerting
Departmental
Departmental
Track Phone Usage
Change the way you report
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Know exactly the talk utilization of any device
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Who placed or received a certain call
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Find out why a call was disconnected
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See the top talkers by department
Department Reporting
Department Dashboards
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Track departments (hunt-groups) by top callers, top talkers, & dialed numbers
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Historical performance reporting
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Review full list of phone calls by department
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Monitor phone performance by department schedule
Troubleshooting
Voice and Video Troubleshooting
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Know the reason the call dropped
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Visually see all of the call legs
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Why a user couldn't dial a certain number
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See the voice QoS statistics per call
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Alerting
Call Notification Alerting
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eMail alerts on 911 calls made
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Blue light and elevator phone eMail alerts
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Toll fraud alerting (International / off hours)
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Network performance threshold alerting
FEATURES
Intuitive Dashboards
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Top callers
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Top talkers
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Top numbers dialed
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Network performance
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Device utilization
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Dashboard views by department
Troubleshooting Analytics
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Customizable column title definitions
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Customizable data formatting
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Easily drill down into call record information
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Visualization of call flows
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Device usage reports
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Ability to recognize internal vs. external calls
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Add custom caller-id labels
Alerts & Notifications
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911 real-time alerts
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Custom calling/called number notification
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PSTN Trunk capacity notifications
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QoS Threshold notifications:
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Jitter / Latency
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Packet loss
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Easy Call Blocking
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Block unwanted incoming calls:
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Global inbound
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Directory number specific
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End-user management of DN based block list
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View blocked call history
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TECH SPECS
Cloud service delivery (no onsite software req)
Easy Setup and use within minutes
Secure import of Cisco® UCM CDR/CMR records
Secure TLS 1.2, ECDHE_RSA, AES encryption
Supports Cisco® UCM 5.x to 12.x
CRA USE CASES
CRA empowers telecom teams the ability to troubleshoot more efficiently by having visual meaningful call record information
PRICING
CRA Cloud Pricing
$
250
/mo
USD
Unlimited call blocking
Unlimited reporting users
Unlimited E911 notification groups
12 plus months CDR retention
Email / phone / chat support
Role based user access control
Cisco® UCM Single or Multi Cluster Support