

CRA is a modern cloud scale platform for Cisco Unified Communications Environments
Do you need...
Meaningful call analytics?
To block unwanted calls?
Add Kari's Law E911 notification capabilities?
Easier Cisco UC troubleshooting tools?
CRA can help
CRA BENEFITS

Intuitive analytics
Provides deep Insight into your UC environment

Call Blocking
Block unwanted calls very easily

E-911 Notifications
Easily add Kari's Law 911 notification capabilities

Troubleshooting
Troubleshoot voice and video quality issues
HOW CRA WORKS

Track Phone Usage


Track Phone Usage
Track Phone Usage

Troubleshooting
Troubleshooting


Alerting
Alerting


Departmental
Departmental

Track Phone Usage
Change the way you report
-
Know exactly the talk utilization of any device
-
Who placed or received a certain call
-
Find out why a call was disconnected
-
See the top talkers by department


Department Reporting
Department Dashboards
-
Track departments (hunt-groups) by top callers, top talkers, & dialed numbers
-
Historical performance reporting
-
Review full list of phone calls by department
-
Monitor phone performance by department schedule
.png)

Troubleshooting
Voice and Video Troubleshooting
-
Know the reason the call dropped
-
Visually see all of the call legs
-
Why a user couldn't dial a certain number
-
See the voice QoS statistics per call
.png)

Alerting
Call Notification Alerting
-
eMail alerts on 911 calls made
-
Blue light and elevator phone eMail alerts
-
Toll fraud alerting (International / off hours)
-
Network performance threshold alerting

FEATURES



.png)
CRA USE CASES
PRICING
CRA Cloud Pricing
$
250
/mo
USD
Unlimited call blocking
Unlimited reporting users
Unlimited E911 notification groups
12 plus months CDR retention
Email / phone / chat support
Role based user access control
Cisco® UCM Single or Multi Cluster Support