CRA BENEFITS
Intuitive analytics
Provides deep Insight into your UC environment
Call Blocking
Block unwanted calls very easily
E-911 Notifications
Easily add Kari's Law 911 notification capabilities
Troubleshooting
Troubleshoot voice and video quality issues
HOW CRA WORKS
Track Phone Usage
Change the way you report
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Know exactly the talk utilization of any device
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Who placed or received a certain call
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Find out why a call was disconnected
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See the top talkers by department
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FEATURES
Intuitive Dashboards
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Top callers
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Top talkers
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Top numbers dialed
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Network performance
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Device utilization
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Dashboard views by department
Troubleshooting Analytics
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Customizable column title definitions
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Customizable data formatting
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Easily drill down into call record information
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Visualization of call flows
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Device usage reports
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Ability to recognize internal vs. external calls
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Add custom caller-id labels
Alerts & Notifications
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911 real-time alerts
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Custom calling/called number notification
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PSTN Trunk capacity notifications
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QoS Threshold notifications:
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Jitter / Latency
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Packet loss
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Easy Call Blocking
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Block unwanted incoming calls:
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Global inbound
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Directory number specific
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End-user management of DN based block list
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View blocked call history
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PRICING
CRA Cloud Pricing
$
250
/mo
USD
Unlimited call blocking
Unlimited reporting users
Unlimited E911 notification groups
12 plus months CDR retention
Email / phone / chat support
Role based user access control
Cisco® UCM Single or Multi Cluster Support