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Call Record Analyzer

CRA is a modern cloud scale platform for Cisco Unified Communications Environments

Do you need...

Meaningful call analytics?

To block unwanted calls? 

Add Kari's Law E911 notification capabilities?

Easier Cisco UC troubleshooting tools?

CRA can help

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Solution Partner

CRA

CRA BENEFITS

Intuitive analytics

Intuitive analytics

Provides deep Insight into your UC environment

Call Blocking

Call Blocking

Block unwanted calls very easily

E-911 Notifications

E-911 Notifications

Easily add Kari's Law 911 notification capabilities

Troubleshooting

Troubleshooting

Troubleshoot voice and video quality issues

BENEFITS
HOW IT WORKS

HOW CRA WORKS

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Track Phone Usage

CRA - Track phone usage
CRA - Track phone usage

Track Phone Usage

Track Phone Usage

CRA troubleshooting

Troubleshooting

Troubleshooting

CRA - troubleshooting
CRA - Even alerting

Alerting

Alerting

CRA - Even alerting
CRA - Department level reporting

Departmental

Departmental

CRA - Departmental reporting

Track Phone Usage

Change the way you report

  • ​Know exactly the talk utilization of any device

​​

  • Who placed or received a certain call 

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  • Find out why a call was disconnected ​

​​

  • See the top talkers by department

CRA Visual call report
CRA Dashboard Graph

Department Reporting

Department Dashboards

  • Track departments (hunt-groups) by top callers, top talkers, & dialed numbers

​​

  • Historical performance reporting

​

  • Review full list of phone calls by department

​

  • Monitor phone performance by department schedule

​

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Troubleshooting

Voice and Video Troubleshooting

  • ​Know the reason the call dropped

​

  • Visually see all of the call legs

​​

  • Why a user couldn't dial a certain number

​​

  • See the voice QoS statistics per call

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Alerting

Call Notification Alerting

  • eMail alerts on 911 calls made​

​

  • Blue light and elevator phone eMail alerts

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  • Toll fraud alerting (International / off hours)

​​

  • Network performance threshold alerting

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FEATURES

FEATURES

Intuitive Dashboards

  • Top callers

  • ​Top talkers

  • ​Top numbers dialed

  • ​Network performance

  • ​Device utilization

  • ​Dashboard views by department

CRA is a powerful cloud based, easy to use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments

Troubleshooting Analytics

  • Customizable column title definitions​​

  • Customizable data formatting​

  • Easily drill down into call record information​

  • Visualization of call flows​

  • Device usage reports​

  • Ability to recognize internal vs. external calls

  • Add custom caller-id labels

Alerts & Notifications

  • 911 real-time alerts

  • Custom calling/called number notification

  • PSTN Trunk capacity notifications

  • QoS Threshold notifications:

    • Jitter / Latency

    • Packet loss

Easy Call Blocking

  • Block unwanted incoming calls:

    • Global inbound

    • Directory number specific

  • End-user management of DN based block list​

  • View blocked call history

CRA is a powerful cloud based, easy to use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments
CRA is a powerful cloud based, easy to use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments
CRA is a powerful cloud based, easy to use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments

TECH SPECS

Cloud service delivery (no onsite software req)

Easy Setup and use within minutes

Secure import of Cisco® UCM CDR/CMR records

Secure TLS 1.2, ECDHE_RSA, AES encryption

CRA is a powerful cloud based, easy to use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments

Supports Cisco® UCM 5.x to 12.x

TECH SPECS

CRA USE CASES

CRA is a powerful cloud based, easy to use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments
Help Desk

CRA enables help desk IT staff an intuitive way of performing basic troubleshooting tasks in response to reported phone call related problems

Read More
CRA is a powerful cloud based, easy to use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments
Telecom Teams

CRA empowers telecom teams the ability to troubleshoot more efficiently by having visual meaningful call record information

Read More
USE CASES

TRUSTED BRANDS CHOOSE CRA

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Plans & Pricing

PRICING

CRA Cloud Pricing

$

250

/mo

USD

Unlimited call blocking

Unlimited reporting users

Unlimited E911 notification groups

12 plus months CDR retention

Email / phone / chat support

Role based user access control

Cisco® UCM Single or Multi Cluster Support

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