CALL RECORD ANALYZER (CRA)
Need meaningful visual call analytics from your Cisco UC environment? CRA can help.
®
CRA is a modern cloud scale call analytics platform for Cisco Unified Communications Environments
®
CRA BENEFITS
Intuitive analysis
Provides deep Insight into your UC environment you haven't had before
Easy to use
Quickly understand important calling patterns in your UC environment
Customizable
Enables you to easily run customizable reports for all department types
Troubleshooting
Troubleshoot voice and video QOS issues on a per call basis
HOW CRA WORKS
Track Phone Usage
Change the way you report
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Know exactly the talk utilization of any device
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Who placed or received a certain call
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Find out why a call was disconnected
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See the top talkers by department
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FEATURES
Graphical Dashboards
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Top callers
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Top talkers
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Top numbers dialed
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Network performance
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Device utilization
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Dashboard views by department
Visual Analytics
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Customizable column title definitions
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Customizable data formatting
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Easily drill down into call record information
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Visualization of call flows
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Device usage reports
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Ability to recognize internal vs. external calls
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Add custom caller-id labels
Call Alert Notifications
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911 & other pattern Alert notifications
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Alert on calling / called numbers
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International Toll fraud alerts
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QoS Threshold alerting:
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Jitter / Latency
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Packet loss
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Security
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Strong password enforcement
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Mandatory 90-day password change
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Role based access
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Granular access control to data
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Department based access
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TECH SPECS
Cloud service delivery (no onsite software req)
Easy Setup and use within minutes
Secure import of Cisco® UCM CDR/CMR records
Secure TLS 1.2, ECDHE_RSA, AES encryption
Supports Cisco® UCM 5.x to 12.x
CRA USE CASES
PLANS & PRICING
CRA Cloud Pricing
$
415
/mo
USD
Up to 2500 IP endpoints
Single Cisco® UCM Cluster
50GB Storage - US Datacenter
50m CDR record retention
8x5 Support: email / phone
Up to 3 administrative users
$
725
/mo
USD
Up to 4000 IP endpoints
Single Cisco® UCM Cluster
200GB Storage - US Datacenter
200m CDR records retention
8x5 Support: chat / email / phone
Up to 6 administrative users
$
1295
/mo
USD
Unlimited IP endpoints
Unlimited Cisco® UCM Clusters
400GB Storage - US Data Center
400m CDR records retention
24x7 Support: chat, email, phone
Unlimited administrative users
*NOTE: We will not charge your credit card until after your trial has ended
Don't want to pay by Credit Card?
To establish NET terms and purchase CRA
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