CALL RECORD ANALYZER (CRA)

Need to generate meaningful visual reports from your Cisco UC environment? CRA can help.

CRA is a powerful cloud based, easy to use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments

 

CRA BENEFITS

Intuitive analysis

Provides deep Insight into your UC environment you haven't had before

Easy to use

Quickly understand important calling patterns in your UC environment

 Customizable

Enables you to easily run customizable reports for all department types

Troubleshooting

Troubleshoot voice and video QOS issues on a per call basis

 
 

HOW CRA WORKS

Track Phone Usage

Troubleshooting

Alerting

Departmental

Track Phone Usage

Change the way you report

  • Know exactly the talk utilization of any device

  • Who placed or received a certain call 

  • Find out why a call was disconnected ​

  • See the top talkers by department

 

FEATURES

Graphical Dashboards

  • Top callers

  • Top talkers

  • Top numbers dialed

  • Network performance

  • Device utilization

  • Dashboard views by department

Visual Reporting

  • Customizable column title definitions

  • Customizable data formatting

  • Easily drill down into call record information

  • Visualization of call flows

  • Device usage reports

  • Ability to recognize internal vs. external calls

  • Add custom caller-id labels

Call Alert Notifications

  • 911 & other pattern Alert notifications

  • Alert on calling / called numbers

  • International Toll fraud alerts

  • QoS Threshold alerting:

    • Jitter / Latency

    • Packet loss

Security / Access Control 

  • Strong password enforcement

  • Mandatory 90-day password change

  • Role based access

  • Granular access control to data

  • Department based access

TECH SPECS

Cloud service delivery (no onsite software req)

Easy Setup and use within minutes

Secure import of Cisco® UCM CDR/CMR records

Secure TLS 1.2, ECDHE_RSA, AES encryption

Supports Cisco® UCM 5.x to 12.x

 

CRA USE CASES

 

TRUSTED BRANDS CHOOSE CRA

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PLANS & PRICING

CRA Cloud Pricing

$

415

/mo

USD

Up to 2500 IP endpoints

Single Cisco® UCM Cluster

50GB Storage - US Datacenter

50m CDR record retention

8x5 Support: email / phone

Up to 3 administrative users

$

725

/mo

USD

Up to 4000 IP endpoints

Single Cisco® UCM Cluster

200GB Storage - US Datacenter

200m CDR records retention

8x5 Support: chat / email / phone

Up to 6 administrative users

$

1295

/mo

USD

Unlimited IP endpoints

Unlimited Cisco® UCM Clusters

400GB Storage - US Data Center

400m CDR records retention

24x7 Support: chat, email, phone

Unlimited administrative users

*NOTE: We will not charge your credit card until after your trial has ended

Don't want to pay by Credit Card?

To establish NET terms and purchase CRA

please email us: info@callrecordanalyzer.com