CRA is a modern cloud scale platform for Cisco Unified Communications Environments

Do you need...

Meaningful call analytics?

To block unwanted calls? 

Add Kari's Law E911 notification capabilities?

Easier Cisco UC troubleshooting tools?

CRA can help

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CRA BENEFITS

Intuitive analytics

Provides deep Insight into your UC environment

Call Blocking

Block unwanted calls very easily

E-911 Notifications

Easily add Kari's Law 911 notification capabilities

Troubleshooting

Troubleshoot voice and video quality issues

 
 

HOW CRA WORKS

Track Phone Usage

Troubleshooting

Alerting

Departmental

Track Phone Usage

Change the way you report

  • Know exactly the talk utilization of any device

  • Who placed or received a certain call 

  • Find out why a call was disconnected ​

  • See the top talkers by department

 

FEATURES

Intuitive Dashboards

  • Top callers

  • Top talkers

  • Top numbers dialed

  • Network performance

  • Device utilization

  • Dashboard views by department

Troubleshooting Analytics

  • Customizable column title definitions

  • Customizable data formatting

  • Easily drill down into call record information

  • Visualization of call flows

  • Device usage reports

  • Ability to recognize internal vs. external calls

  • Add custom caller-id labels

Alerts & Notifications

  • 911 real-time alerts

  • Custom calling/called number notification

  • PSTN Trunk capacity notifications

  • QoS Threshold notifications:

    • Jitter / Latency

    • Packet loss

Easy Call Blocking

  • Block unwanted incoming calls:

    • Global inbound

    • Directory number specific

  • End-user management of DN based block list

  • View blocked call history

TECH SPECS

Cloud service delivery (no onsite software req)

Easy Setup and use within minutes

Secure import of Cisco® UCM CDR/CMR records

Secure TLS 1.2, ECDHE_RSA, AES encryption

Supports Cisco® UCM 5.x to 12.x

 

CRA USE CASES

 
 

PRICING

CRA Cloud Pricing

$

250

/mo

USD

Unlimited call blocking

Unlimited reporting users

Unlimited E911 notification groups

12 plus months CDR retention

Email / phone / chat support

Role based user access control

Cisco® UCM Single or Multi Cluster Support