How to Manually Export CDR Records
Here is a step by step guide on how to manually export CDR/CMR Records from Cisco UCM.
Step 1. Access the Cisco CUCM Publisher web admin interface and select Cisco Unified Serviceability from the navigation drop down menu.
Step 2. Select the Tools menu and CDR Analysis and Reporting sub-menu.
Step 3. Select the CDR menu and the select the Export CDR/CMR sub-menu.
Step 4. Choose the following Input date range of records: Mar 11 2020 to Mar 14 2020. Make sure that CDR records and CMR records check box is selected and then click the Export to File button.
Step 5. Right-click on the CDR Dump link and select Save Target As; repeat this action for CMR Dump
Step 6. Zip each of the two (2) files to reduce their size
The zipped files should be small enough to fit as an email attachment. Please email the these two zipped files to
Note: If these files are too large for an email attachment please email us and tell us so we can arrange a secure file drop location.