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How to Manually Export CDR Records

CRA is a powerful cloud based, easy to use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments

Here is a step by step guide on how to manually export CDR/CMR Records from Cisco UCM.

Step 1. Access the Cisco CUCM Publisher web admin interface and select Cisco Unified Serviceability from the navigation drop down menu.

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Step 2. Select the Tools menu and CDR Analysis and Reporting sub-menu.

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Step 3. Select the CDR menu  and the select the Export CDR/CMR sub-menu.

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Step 4.  Choose the following Input date range of records: Mar 11 2020 to Mar 14 2020. Make sure that CDR records and CMR records check box is selected and then click the Export to File button.

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Step 5. Right-click on the CDR Dump link and select Save Target As; repeat this action for CMR Dump

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Step 6. Zip each of the two (2) files to reduce their size

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The zipped files should be small enough to fit as an email attachment. Please email the these two zipped files to crasupport@callrecordanalyzer.com

 

Note: If these files are too large for an email attachment please email us and tell us so we can arrange a secure file drop location.

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